Refund policy

Last updated: March 24, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact our support team at luxuia@outlook.com. Please note that returns must not be sent back to the manufacturer address listed on your shipping label. Once your return is officially accepted by our team, we will provide you with the exact authorized return shipping address details for our processing centers.
If your return request is approved, we will send you a return shipping label, along with detailed instructions on how and where to ship your package. Items sent back to us without first requesting an official return will not be accepted under any circumstances.
You can always contact us for any return or tracking questions at luxuia@outlook.com.

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to safety and health regulations:
  • Perishable Goods: Such as food, flowers, or plants.
  • Custom Products: Such as special orders or personalized items.
  • Personal Care Items: Opened or used beauty and health products.
  • Hazardous Materials: Flammable liquids, gases, or chemical components.
Please get in touch with our team if you have questions or concerns about your specific product. Unfortunately, we cannot accept returns on clearance sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted by our warehouse, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you immediately once we have received and thoroughly inspected your returned item, and let you know if the refund was approved or rejected.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional processing time for your bank or credit card company to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us immediately at